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Returns

Policy

If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 90 days of receipt of your order and the item is as new and in the original packaging. All returns for orders over 90 days old must be sent back to Rapha within one month of the refund or exchange request being made. We reserve the right to refuse refunds for returned items which are not in saleable condition.

Returns are only accepted online for items purchased directly from Rapha.cc. We are unable to accept online returns in Rapha Clubhouses.

If you have purchased from a Rapha Clubhouse or a third-party retailer, you should return the products directly to the location where they were purchased.

Faulty Goods

Rapha is committed to product excellence, and stands behind the quality of the products it produces. From time-to-time manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault, please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items that have been worn should be laundered before return. Receipt of unwashed garments may result in your product being returned to sender.

Process

Returns for online orders are split into 2 processes - orders placed using a Registered Account, and orders placed using a Guest Account.

How to make a return for Registered Account Holders

*for returns for orders placed using ‘Guest Checkout’, please scroll down to the Guest Returns section below.

To make a return login and visit your account page, click on order history and select the appropriate order. Click “Return this item” and complete the web form to let us know which products you will be returning. Once complete, follow the on screen instructions, print a copy of the return slip to enclose in your returns package and place and complete the relevant shipping label on the outside of your package. If there is anything else you feel Rapha should know please write legibly on the returns slip.

Once you have created your return request in your account, as above, you will be presented with a free return shipping label via our local carrier. These methods are described in the section below Posting your return back to us.

Posting your return back to us

UK Returns

Please create your free Royal mail returns label here and attach this to the outside of your package.

Please take your item (with the label attached) to your local post office for a free return to Rapha. We request that you acquire a PROOF OF POSTAGE receipt and retain this until you receive email confirmation that we are processing your return.

Without a return tracking number we may not be able to honour your return if it is lost in transit. Please note this service can take 4-6 working days to be delivered to our Returns Centre. We do not refund UK postage costs if you use a method other than our free label. If you choose to return an order via your own method it will be at your own cost

International returns

  • EU - DHL portal

  • ROW including APAC - DHL portal

  • USA FedEx - contact usa@rapha.cc for label

  • Australia - Please use DHL return label provided in your order

If you navigate away from this page, you will also be provided with a link to this method via email. Please note if you choose not to use the free returns service any postage/shipping costs will not be refunded and we cannot take responsibility for any loss or damage caused by independent carriers.

Rapha will not accept any customs charges incurred when returning items. All packages must be marked “Goods returned under warranty” for customs purposes.

If you have any trouble arranging your return, please contact returns@rapha.cc

How to make a return for Guests to rapha.cc

If you completed your purchase via our guest checkout, please fill out the below form.

We will then follow up with an email on how to package and send your product to us free-of-charge.

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