Due to disruption caused by COVID-19, some local carriers may be delayed or unable to deliver to certain locations. These restrictions vary significantly by region and therefore, before placing an order, we ask that customers consult the list below and check with the relevant local authority and carrier for more information on potential delays.
In the event that your order cannot be delivered because of restrictions, your items will be returned to Rapha and fully refunded.
For customers wishing to return or exchange items, we have extended our returns period from 30 days to 90 on any products purchased on or after Wednesday, 19th February.
This page will be updated with further information on a regular basis, please keep checking here or contact our customer service team at firstname.lastname@example.org.
In light of recent developments in the COVID-19 outbreak, we have taken precautionary measures that will affect our Clubhouse opening hours, the activities of the Rapha Cycling Club and potentially some deliveries of orders around the world.
Our first priority, as always, is to protect the wellbeing of our staff, our ride leaders, and our members, who are all at the heart of all we do. As part of a wider effort to limit the spread of the virus, we will:
- Temporarily close all Rapha Clubhouses in the US, Europe, UK, Australia and Japan. Our Clubhouses in Taiwan, South Korea and Hong-Kong will remain open.
- Suspend all Rapha-led rides globally.
- Suspend all Rapha events and gatherings globally.
Separately, the confirmation of the RCC Summit Japan will be announced the week commencing April 6th.
We apologise for any inconvenience caused by these measures and hope to resume normal service very soon. We will reassess our position regularly over the coming weeks and provide a further update when the situation improves.