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    Customer services

    For all questions about orders or general enquiries please contact:

    • Email: enquiries@rapha.cc

    • Business Hours UK: 9.30am – 6.00pm GMT Monday – Friday

    • UK Telephone: +44 (0)20 7 485 5000

    • Business Hours USA: 9.00am – 17.30pm EST Monday – Friday

    • US Telephone: 877.907.2742

    • Business Hours APAC: 9.30am – 6.00pm HKT Monday – Friday

    • APAC Telephone: +61 (0)3 8658 1220

    • Business Hours Australia: 9.00am – 6.00pm AST Monday – Friday

    • Australia Telephone: +61 (0)3 8658 1220

    • Business Hours Japan: 10.00am – 6.00pm JST Monday – Friday

    • Japan Telephone: +810364349447

    • Business Hours Taiwan: 10.00am – 6.00pm UTC+8 Monday – Friday

    • Taiwan Telephone: +886226563010

    • Business Hours Korea: 9.00am – 6.00pm KST Monday – Friday

    • Korea Telephone: +82220236798

    • Business Hours Japan: 9.00am – 6.00pm GMT+8 Monday – Friday

    • Hong Kong Telephone: +852 5808 9121

    Service

    • Free shipping on orders over £100 / $150 / 100€ / A$150 / CHF150 / ¥15,000 / 1000 NOK / 1000 SEK / 800 DKK / 4,500 TW
    • Fast, guaranteed delivery
    • Free 90-day returns policy
    • Free repairs

    Rapha’s commitment to quality includes exceptional levels of after-sales care from an experienced and dedicated customer service team.

    Ordering and Payment

    Buying Rapha products is easy and convenient. Orders can be placed online for delivery to the UK, USA and most international destinations. Orders are processed in one of the following currencies: UK pounds, US dollars, Canadian dollars, Euros, Australian dollars, Swiss francs, Japanese yen, Norwegian kroner, Swedish kronor, Danish kroner and New Taiwan dollars. The currency is based on the delivery address. Click here for more information on how to order online.

    Shipping

    Rapha now offers free shipping on orders over £100 / $75 / 100€ / A$150 / CHF150 / ¥15,000 / 1000 NOK / 1000 SEK / 800 DKK / 4,500 TWD. Please visit the Rapha shipping section for our full range of rates and estimated delivery times.

    Returns and Refunds

    We want you to be totally satisfied with your Rapha products. Rapha offers a free 90-day returns policy for products bought on the Rapha website. Please visit the Rapha returns section for details.

    Repairs

    We take pride in the performance of all our products. Faulty materials or construction will be replaced or repaired at our discretion with the practical lifetime of the product taken into consideration. A Repair Service is available to rectify some forms of wear and tear or damage resulting from misuse or crashes. For full details visit the Rapha repairs section.

    Privacy Policy and Terms and Conditions

    The collection and storage of personal information submitted to Rapha is governed by the UK Data Protection Act (2003). This means your details will not be divulged to third parties and we will not send you promotional information, by e-mail or post, unless you agree to it. Under the Data Protection Act, you retain the right to access and modify any data about you held by Rapha. When you visit the rapha.cc website, or when you register your details or purchase from rapha.cc, you agree to be governed by Rapha’s terms and conditions.

    Company Information

    Rapha is a trademark of Rapha Racing Ltd. Registered in England and Wales, company number: 4849594

    Registered office address:

    Rapha Racing Ltd.

    Imperial Works

    18 Tileyard Road

    London

    N7 9AH