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    Repair service

    Repair Service Policy

    Rapha offers a free repair service where a crash or accident has damaged a garment.

    This service also applies to garments outside the 90 day return policy.

    Please note that repairs can take up to 4 weeks to process, once they have been received by our repairs team. For repairs brought in to Rapha Clubhouses, please factor in an extra week.

    Excluded garments

    All Base Layers, T-shirts, Polo Shirts, Shirts, Merino Sweatshirts, Track/Hooded Tops, Merino Roll Necks, Merino Boxers, Merino Arm/Knee/Leg Warmers, Socks, Oversocks, Overshoes, Merino Gloves, Hats/Caps, Scarfs, Snood/Collar, Backpack Covers, Belts, Bidons, Essentials cases.

    Zip Breaks

    Cycling can put stress on zips and they can break on occasion. We cannot repair zips but if the break is deemed a manufacturing fault the product will be replaced, refunded, or exchanged for an item(s) of the same value, as long as it is within a reasonable time frame after purchase.

    Shoe spares:

    Available upon request depending on stock availability. Spare heels for Climber’s shoes, spare ladders and ratchets for Cross and GT shoes.

    To return a product for repair

    1. Please launder your garment and be sure it is completely dry before you pack it up. If not, they will be sent back unrepaired..
    2. Please fill out the Repairs form below.
    3. Pack your item and enclose a copy of your repairs form within a parcel that will protect the product.
    4. Please address the package according to your location to:

    All UK, Europe and Rest of the World Returns:

    Repairs

    Rapha Racing Ltd

    Imperial Works

    18 Tileyard Road

    London, N7 9AH

    United Kingdom

    All US Returns:

    Repairs

    Rapha USA

    1915 NW Kearney St.

    Portland, OR 97209

    USA

    All AUS/NZ repairs only:

    Repairs

    Rapha Australia

    PO Box 120

    Abbotsford, VIC 3067

    Australia

    • For REPAIRS returns – Customers are responsible for the delivery of goods when using the free repair service, this includes the cost of shipping and any insurance for damage or loss in transit (although this is not a requirement but is undertaken at the Customer’s risk). Rapha will ensure goods are shipped back to the Customer free of charge and any import tax and duty using our standard shipping service. Rapha cannot accept customs charges incurred when returning items. IMPORTANT: All packages must be marked “Goods returned under warranty”.
    • Once your item is received it will normally be processed within four weeks and an email confirmation will be sent out. If you haven’t heard from us by then, please email repairs@rapha.cc with full shipment details.
    • Please Note: We may turn down repairs if deemed irreparable (e.g. staining, abrasions, cut off by paramedics or too much damage) but an alternative solution will be offered where possible
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