If you are not 100% satisfied with your purchase, return it within 30 days of receipt and in saleable condition for a refund or like-for-like exchange.
Please return your item in the original packaging where possible. Please note, all items for refund or exchange should be both unwashed and in a re-sellable condition.
Unfortunately, we can only accept purchases made directly from www.rapha.cc or Clubhouses for return.
If you have purchased a Rapha product via a 3rd party retailer, please reach out directly to them to arrange your return.
From time-to-time, manufacturing faults can and do occur. If you think your product has suffered a manufacturing fault, please contact us at firstname.lastname@example.org . Items that are damaged due to excessive or long-term usage are not considered faulty. Receipt of washed garments may result in your product being returned to sender and not processed for exchange.
Returns for online orders are split into 2 processes - orders placed using a Registered Account, and orders placed using a Guest Account.
How to make a return for Registered Account Holders
*for returns for orders placed using ‘Guest Checkout’, please scroll down to the Guest Returns section below.
To make a return login and visit your account page, click on order history and select the appropriate order. Click “Return this item” and complete the web form to let us know which products you will be returning. Once complete, follow the on screen instructions, print a copy of the return slip to enclose in your returns package and place and complete the relevant shipping label on the outside of your package. If there is anything else you feel Rapha should know please write legibly on the returns slip.
Once you have created your return request in your account, as above, you will be presented with a free return shipping label via our local carrier. These methods are described in the section below Posting your return back to us.
How to make a return for Guests to rapha.cc
If you completed your purchase via our guest checkout, please fill out the below form.
We will then follow up with an email on how to package and send your product to us free-of-charge.
Posting your return back to us
Please create your free Royal mail returns label here and attach this to the outside of your package.
Please take your item (with the label attached) to your local post office for a free return to Rapha. We request that you acquire a PROOF OF POSTAGE receipt and retain this until you receive email confirmation that we are processing your return.
Without a return tracking number we may not be able to honour your return if it is lost in transit. Please note this service can take 4-6 working days to be delivered to our Returns Centre. We do not refund UK postage costs if you use a method other than our free label. If you choose to return an order via your own method it will be at your own cost
If you navigate away from this page, you will also be provided with a link to this method via email. Please note if you choose not to use the free returns service any postage/shipping costs will not be refunded and we cannot take responsibility for any loss or damage caused by independent carriers.
Rapha will not accept any customs charges incurred when returning items. All packages must be marked “Goods returned under warranty” for customs purposes.