Free Repairs service

Repair Service Policy

Rapha offers a free repair service where a crash or accident has damaged a garment.

This service also applies to garments outside the 30 day return policy.

Please note that repairs can take up to 4 weeks to process, once they have been received by our repairs team. For repairs brought in to Rapha Clubhouses, please factor in an extra week (check your local Clubhouse Covid-19 restrictions first).

Excluded garments

All Base Layers, T-shirts, Polo Shirts, Shirts, Merino Sweatshirts, Track/Hooded Tops, Merino Roll Necks, Merino Boxers, Merino Arm/ Knee/ Leg Warmers, Socks, Oversocks, Overshoes, Merino Gloves, Hats/ Caps, Scarves, Snood/ Collar, Backpack Covers, Belts, Bidons, Eyewear, Essentials Cases, Custom products, Rapha + GORETEX products and all luggages.

Zip Breaks

Cycling can put stress on zips and they can break on occasion. We cannot repair zips but if the break is deemed a manufacturing fault the product will be replaced, refunded, or exchanged for an item(s) of the same value, as long as it is within a reasonable time frame after purchase.

Shoe spares

Spare heels for Pro Team Shoes are available upon request depending on stock availability

BOA Consumer Support Program

BOA provides a lifetime guarantee for any broken dial on a product where it is integrated. Please contact BOA for details of how to get a FOC replacement kit (including dial, lace, tool & instruction) and guidance on how to repair a broken BOA Fit System.

 

To return a product for repair, please fill out the Repairs form below.

NB Customers are responsible for returning goods to us when using the free repair service. This includes the cost of shipping and any insurance for damage or loss in transit (although this is not a requirement but is undertaken at the customer’s risk). Rapha will ensure goods are shipped back to the customer free of charge using our standard shipping service. Rapha cannot accept customs charges incurred when returning items. IMPORTANT: All packages must be marked “goods returned under warranty”.

Once your item is received it will normally be processed within four weeks and an email confirmation will be sent out. If you haven’t heard from us by then, please email repairs@rapha.cc with full shipment details. Please note, we may turn down repairs if deemed irreparable (e.g. staining, abrasions, cut off by paramedics or too much damage), but an alternative solution will be offered where possible.