Repair Service Policy
Rapha offers a free repair service where a crash or accident has damaged a garment.
This service also applies to garments outside the 30 day return policy.
Please note that repairs can take up to 4 weeks to process, once they have been received by our repairs team. For repairs brought in to Rapha Clubhouses, please factor in an extra week (check your local Clubhouse Covid-19 restrictions first).
Excluded garments
All Base Layers, T-shirts, Polo Shirts, Shirts, Merino Sweatshirts, Track/Hooded Tops, Merino Roll Necks, Merino Boxers, Merino Arm/ Knee/ Leg Warmers, Socks, Oversocks, Overshoes, Merino Gloves, Hats/ Caps, Scarves, Snood/ Collar, Backpack Covers, Belts, Bidons, Eyewear, Essentials Cases, Custom products, Rapha + GORETEX products and all luggages.
Zip Breaks
Cycling can put stress on zips and they can break on occasion. We cannot repair zips but if the break is deemed a manufacturing fault the product will be replaced, refunded, or exchanged for an item(s) of the same value, as long as it is within a reasonable time frame after purchase.
Shoe spares
Spare heels for Pro Team Shoes are available upon request depending on stock availability
BOA Consumer Support Program
BOA provides a lifetime guarantee for any broken dial on a product where it is integrated. Please contact BOA for details of how to get a FOC replacement kit (including dial, lace, tool & instruction) and guidance on how to repair a broken BOA Fit System.
To return a product for repair, please fill out the Repairs form below.