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Customer services

For all questions about orders or general enquiries please contact:

  • Email: enquiries@rapha.cc

  • Business Hours UK: 9.30am – 6.00pm GMT Monday – Friday

  • UK Telephone: +44 (0)20 7 485 5000

  • Business Hours USA: 9.00am – 17.30pm EST Monday – Friday

  • US Telephone: 877.907.2742

  • Business Hours APAC: 9.30am – 6.00pm HKT Monday – Friday

  • APAC Telephone: +61 (0)3 8658 1220

  • Business Hours Australia: 9.00am – 6.00pm AST Monday – Friday

  • Australia Telephone: +61 (0)3 8658 1220

  • Business Hours Japan: 10.00am – 6.00pm JST Monday – Friday

  • Japan Telephone: +810364349447

  • Business Hours Taiwan: 10.00am – 6.00pm UTC+8 Monday – Friday

  • Taiwan Telephone: +886226563010

  • Business Hours Korea: 9.00am – 6.00pm KST Monday – Friday

  • Korea Telephone: +82 70 4732 0254

  • Business Hours Japan: 9.00am – 6.00pm GMT+8 Monday – Friday

  • Hong Kong Telephone: +852 5808 9121

Service

  • Free shipping on orders over £100 / $75 / 100€ / A$150 / CHF150 / ¥15,000 / 1000 NOK / 1000 SEK / 800 DKK / 4,500 TW
  • Fast, guaranteed delivery
  • Free 30-day returns policy
  • Free repairs

Rapha’s commitment to quality includes exceptional levels of after-sales care from an experienced and dedicated customer service team.

Ordering and Payment

Buying Rapha products is easy and convenient. Orders can be placed online for delivery to the UK, USA and most international destinations. Orders are processed in one of the following currencies: UK pounds, US dollars, Canadian dollars, Euros, Australian dollars, Swiss francs, Japanese yen, Norwegian kroner, Swedish kronor, Danish kroner and New Taiwan dollars. The currency is based on the delivery address. Click here for more information on how to order online.

Shipping

Rapha now offers free shipping on orders over £100 / $75 / 100€ / A$150 / CHF150 / ¥15,000 / 1000 NOK / 1000 SEK / 800 DKK / 4,500 TWD. Please visit the Rapha shipping section for our full range of rates and estimated delivery times.

Returns and Refunds

We want you to be totally satisfied with your Rapha products. Rapha offers a free 30-day returns policy for products bought on the Rapha website. Please visit the Rapha returns section for details.

Repairs

We take pride in the performance of all our products. Faulty materials or construction will be replaced or repaired at our discretion with the practical lifetime of the product taken into consideration. A Repair Service is available to rectify some forms of wear and tear or damage resulting from misuse or crashes. For full details visit the Rapha repairs section.

Privacy Policy and Terms and Conditions

The collection and storage of personal information submitted to Rapha is governed by all applicable data protection, privacy and electronic marketing legislation, including any national legislation implementing Directive 95/46/EC and Directive 2002/58/EC, as well as Regulation (EU) 2016/670 and any related national legislation, replacement or repealing legislation and any codes of practice issued by a competent data protection regulator as applicable from time to time. For further information, please refer to our Privacy Policy and Terms and Conditions. When you visit the rapha.cc website, or when you register your details or purchase from rapha.cc, you agree to be governed by Rapha’s Terms and Conditions.

Company Information

Rapha is a trademark of Rapha Racing Ltd. Registered in England and Wales, company number: 4849594

Registered office address:

Rapha Racing Ltd.

Imperial Works

18 Tileyard Road

London

N7 9AH

By signing up to the Rapha newsletter you agree to our Terms and Conditions and that you have read our Privacy Policy, including our Cookie use.