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Rapha Customer Survey draw
The draw is open to everyone who completes the customer survey, except employees of Rapha Racing Limited and their immediate family. To be entered into the draw you must be signed up to marketing communications from Rapha. No purchase necessary. Participants agree to be bound by these terms and that the decision of Rapha Racing Limited is final and binding in all matters relating to this competition.
The prize for this draw are as listed below: One Rapha Classic jersey.
The draw will close at 23:59 (GMT) on 31st August 2019. The winner will be selected by Rapha 30 days after the draw closing date and notified by email.
Rapha Racing Limited reserves the right to alter, amend or foreclose this draw without prior notice in the event that unforeseen circumstances make this unavoidable.
Limitations Rapha Racing Limited are the arbiters of the competition and reserve the right to alter, suspend, amend or foreclose the competition at any time without prior written notice and without any liability to any qualifying participant.
Employees of Rapha Racing Limited and their immediate family are not eligible for the win.
The collection and storage of personal information submitted to Rapha Racing Limited are governed by the UK Data Protection Act (2003). This means your details will not be divulged to third parties and we will not send you promotional information, by email or post, unless you agree to it. Under the Data Protection Act, you retain the right to access and modify any data about you held by Rapha Racing Limited. When you register your name or email address you agree to be governed by Rapha Racing Limited’s terms and conditions.
1. Company Information
Rapha is a trademark of Rapha Racing Ltd.
Registered in England & Wales, Company number: 4849594
VAT registration number: GB 832 6707 25
Registered UK office address:
Rapha Racing Ltd
18 Tileyard Road
London, N7 9AH
Registered US office:
Rapha Racing LLC
1915 NW Kearney St.
Registered Australian office:
Rapha Racing Pty Ltd
PO Box 120
Abbotsford VIC 3067
You will need to register to be able to access some services on the rapha.cc website (our “site”). When you register your details online, you are required to make sure that this information is accurate, current and a true representation of your personal details. You are also responsible for maintaining your personal information via your online account as well as for keeping your password secret.
The Terms of Service together with all our policies and procedures will be governed by and construed in accordance to the relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction.
Once your order is complete, you will be requested to provide personal and payment details. As part of the online transaction, we will perform a fraud credit check via our payment provider Cybersource. By submitting a payment through the site, you are granting permission for us to carry out such checks via Cybersource as required.
Orders on the site are subject to the required stock availability. Items added to your basket on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time.
When you have finalised your order via the site, stock will be reserved for your purchase. However, sales will not be confirmed until the order dispatches from the warehouse, and payment is successfully taken.
Stock availability is determined by your delivery address, subject to stock availability at the warehouse in your locale. We are unable to offer customers stock from warehouses outside of their delivery-address service area.
All site pricing will be shown in local currency where available, and otherwise priced in US Dollars (USD). Payments are currently accepted in the following currencies: British pounds (GBP), US dollars (USD), Canadian dollars (CAD), Euros (EUR), Swiss francs (CHF), Japanese yen (JPY), Norwegian kroner (NOK), Swedish kronor (SEK), Danish kroner (DKK) and New Taiwan dollars (TWD). Orders can only be placed in the currency relating to your shipping country, and we are unable to offer alternative currency pricing to any customer.
All UK and EU pricing is shown inclusive of tax. Rapha uses a standard pricing policy for the UK and Channel Islands which ensures that all of our customers are charged the same final price, regardless of where they live. We do not offer VAT refunds on orders delivered to the Channel Islands. All total prices for goods displayed on the checkout page represent the total price payable by the customer for those items, regardless of the address for delivery. For EU deliveries, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment.
These customers will pay the same price for the item as a customer placing an order for delivery to the EU. Other components of the total price at the checkout, including delivery charge, may vary for each customer.
Import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authority.
US and Canada pricing is shown exclusive of sales tax, and sales tax may be added at the checkout, once the delivery address has been confirmed. No import duty is due on US orders, as these ship from within the United States. Canadian pricing is inclusive of import duty (see DDP below).立即選購
5. Duty Delivery Paid (DDP)
Pricing in the following territories is inclusive of duty and tax:
Switzerland, Japan, Norway, Canada (applicable tax shown at checkout)
Orders in these territories will be sent duty paid, meaning that no further import duty or tax will be payable after the order has been placed on the site.
6. Sale pricing adjustments
From time to time, Rapha will run discounted pricing on specific items as part of a sale or promotion. Subject to the sentence below, Rapha is happy to compensate the difference in price between the amount paid and the discounted price, in the form of a voucher, if the item was purchased at full price within 14 days of the commencement of the specific discount.
Please note that we are not able to offer any refund or voucher if the same item (inc. colour/size) is not in stock at the specific delivery address warehouse, as seen on Rapha.cc at the time of the request, or if the item was originally purchased at a discounted sale price, or if we have already provided a price match on the order.
7. Payment & Order Acceptance
We accept the following payment types on our site:
Union Pay (Credit only)
Gift vouchers and e-vouchers
Please note that travel trips cannot be purchased via Paypal.
Payments for all orders are taken on dispatch of goods, and are subject to fraud checks and checks by the card issuer.
By submitting your order on our site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment. We reserve the right to refuse payments & orders for customers who are not 18 years of age or older.
We will process your payments securely via the Adyen payments system, and all payment details will be encrypted. All stored card details will be stored securely on Adyen's secure servers.
Your payment and order will only be deemed as final when final payment is taken on dispatch of your goods. We reserve the right to refuse any payments or cancel orders at our own discretion.
8. Gift vouchers and e-vouchers
Gift vouchers and e-vouchers (“Vouchers”) cannot be bought using discount or promotional codes, and cannot be purchased with another Voucher.
Vouchers can be redeemed to purchase Rapha products only online, at Rapha.cc.
Vouchers can be redeemed in part, with the remaining balance left on the Voucher Code.
Vouchers purchased in a Rapha Clubhouse cannot currently be redeemed online at Rapha.cc, and visa versa.
‘RCC Membership Gift Vouchers’ can only be redeemed on RCC Membership.
‘Gift Vouchers’ and Clubhouse Vouchers’ cannot be redeemed on RCC Membership.
All vouchers (Gift Vouchers, Clubhouse Vouchers, and RCC Membership Vouchers) are single use, and are valid for twelve months. Vouchers cannot be used in conjunction with any other discount or voucher code, Rapha Travel trips or RCC membership.
If an order value is greater than the value of the Voucher, the difference must be paid by credit/debit card, or using Paypal.
Vouchers must be redeemed within twelve months of purchase and any unused balance will not be refunded or credited after such time.
Any balance credited from a part-redeemed Voucher must be used in the same currency as the first purchase it was redeemed with.
We are unable to replace vouchers if they are lost, stolen or damaged.
9. Returns & Exchanges
If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 30 days of receipt of your order and the item is as new and in the original packaging. All returns for orders over 28 days old must be sent back to Rapha within one month of the refund or exchange request being made. We reserve the right to refuse refunds for returned items, which are not in saleable condition.
Faulty items will either be replaced, repaired or refunded following evaluation by the Rapha Customer Services team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can returned within twelve (12) months for a replacement or a repair. If this is not possible, we will offer a refund or credit voucher.
Returns are only accepted online for items purchased directly from Rapha.cc. If you have purchased your item from a Clubhouse, you should return the item directly to the Clubhouse where the item was purchased.
Products purchased as gifts can be refunded in full to the original purchaser; alternatively we can provide a credit in the form of a voucher to the gift recipient. Rapha is unable to refund postage on returned gift items.
Gift exchanges will show on the order history of the original purchaser. Please include a suitable delivery address for us to despatch exchanged products to.
To initiate a return, simply visit rapha.cc/returns.
UK & ROW Customer Services
North America Customer Services
AUS/NZ Customer Services
10. Order cancellations under the Distance Selling Regulations/Consumer Contracts Regulations
For customers purchasing in the EU, under the Consumer Protection (Distance Selling) Regulations 2000 (“DSR”) for orders placed before 13 June 2014 and under the Consumer Contracts Regulations 2013 (“CCR”) for those placed on or after 13 June 2014; You have the right to cancel your order within a certain time frame. Rapha will honour such cancellation provided it is made within fourteen (14) days of receiving your items. Notice must be given in writing, either by email or by post to:
DSR/CCR Order Cancellations & return
Rapha Racing Ltd
18 Tileyard Road
London, N7 9AH
For all order cancellations through the DSR/CCR, you are eligible for a full refund including your shipping costs. Refunds will be processed within 30 days of us receiving your cancellation request. However, you need to return your item(s) back to us in good time via a secure delivery service, and items must be returned in good condition. To initiate your return, please go to rapha.cc/returns
11. Exceptions to the General Returns & Exchanges Policy
We offer a 30 day wear test guarantee on Rapha Classics products. If you are not 100% satisfied after 30 days of riding in these products, you can send them back to us for a full refund/credit. The Rapha Classics Guarantee applies to all items in the Rapha Classics collection.
This wear test Classics Guarantee does not cover accidental or crash damage.
The Classics Guarantee is limited to four products per customer per calendar year, and the same item can only be returned once.
The Classics Guarantee is only applicable to items purchased from Rapha.cc and Rapha Clubhouses. Proof of purchase is required for all refunds.
We reserve the right to remove this offer in the future. If the Classics Guarantee is withdrawn, we will honour the guarantee for thirty (30) days following its withdrawal from the site.
Personalised items cannot be refunded or exchanged once an order has been placed. It is the customer’s responsibility to ensure that all details entered for Personalised products are entered.
Cycling Shoes need to be tested on an uncarpeted surface, with no cleats attached.
All underwear must be returned unworn. We reserve the right to refuse any returned underwear garments which we believe to be worn.
For exchanges on Rapha Travel trips, please review the Rapha Travel terms at the end of these Terms & Conditions.
12. Intellectual property rights
Usage of the Rapha site grants you no rights to any copyright or intellectual property rights relating to the content of the site. All copyright is protected under national and international law.
Any site content can only be reproduced or distributed with express permission from Rapha Racing Ltd.
13. Clubhouse Ride terms
By entering a Rapha Clubhouse Ride, you are agreeing to the Eventbrite terms & conditions. You must also review and agree to the ride terms & conditions:
Helmet usage is mandatory on all Clubhouse rides. We reserve the right to refuse participation on rides if you are not wearing a helmet.
It is your responsibility to ensure that your bike is roadworthy, and that you are able to get yourself back under your own guidance.
You may be required to sign a waiver form before participating on a Clubhouse ride. A ride leader retains the right to refuse participation in a ride without a signed waiver form.
14. Rapha Travel Trips
All Rapha Travel trips are provided by Rapha Racing Limited and are subject to the following terms.
In booking your trip you confirm that you are over the age of 18 and have read, understood and accept these terms and conditions in their entirety.
14.2 Price and payment
Whilst we reserve the right to increase or decrease brochure prices at any time, once you have booked your trip and paid your deposit, the price shown on your booking confirmation is the guaranteed price of your trip. All advertised prices are inclusive of VAT. You must pay for your trip in full at least 60 days prior to your departure date. If you fail to pay for your trip in full 60 days prior to your departure date, we reserve the right to cancel your booking and your deposit will be forfeited.
14.3 Your obligations
You shall: follow the instructions of your Rapha professional guide at all times;ensure that you are of an appropriate level of fitness to participate in your trip; notify us of any medical ailments from which you suffer which may affect your ability to participate in the trip; wear a helmet at all times whilst cycling; not cycle when under the influence of alcohol or drugs; and ensure you have travel insurance, providing you with cover for baggage, cycling equipment and medical expenses whilst you are on your trip.
14.4 Our rights
We reserve the right to cancel or alter your trip at any time prior to your departure date, due to events outside of our control, such as but not limited to: acts of God, flood, drought, earthquake or other natural disaster; epidemic or pandemic; terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; nuclear, chemical or biological contamination; or collapse of buildings, fire, explosion or accident, (together “Events Outside Of Our Control”). We also reserve the right to cancel or alter your trip at any time prior to your departure date (at our discretion), although we assure you that we will endeavour to only do this when strictly necessary.
14.5 In the event that we cancel your trip
We will provide you with a £200 credit to use on another Rapha trip departing over the preceding two years. You will also be entitled to: (a) book any other available trip; or (b) receive a full refund of all monies paid; and we will not be liable for any flight or insurance costs you have incurred (it is for this reason that we recommend you delay booking flights and arranging insurance until your trip is confirmed). We reserve the right to stop you from participating on your trip if you: behave in an abusive and/or threatening manner; or engage in illegal activities.
14.6 Transferring your trip
Should a business or personal emergency cause you to not be able to go on your trip, you may transfer to any other trip, which: has space available on it; and is scheduled to depart within two years of the trip you originally signed up for. There is no charge for transferring all of your payments to another trip. Transfers made 60 days or fewer in advance will be considered a cancellation, and our standard cancellation policy (detailed above) will apply.
14.7 Alterations to your trip
We will use our best endeavours to ensure that the itinerary of your trip does not have to be altered. However, if an Event Outside Of Our Control occurs, we may not be able to follow our advertised itineraries or schedules. If any additional expenses are incurred through delay, accident or disruptions of planned itineraries due to Events Outside Of Our Control, we cannot compensate you for such expenses.
Bikes If you bring and ride your own bike on your trip, you hereby confirm and acknowledge that: it shall be suitable for your trip, well maintained and in good condition; and you shall be solely responsible for assembling, repairing and maintaining your bike during your trip If you rent a bike from us during your trip, we hereby confirm and acknowledge that: it shall be suitable for your trip, well maintained and in good condition; and we shall be solely responsible for assembling, repairing and maintaining your rented bike during your trip and you agree that you shall not attempt to assemble, repair or maintain your rented bike during your trip.
By booking your trip, you: acknowledge that you have received and read all guidance provided by us in relation to your trip; accept that any guidance given by us as regards climate, clothing, special equipment, topography etc is done so in good faith, but accept that we cannot confirm its accuracy or completeness; acknowledge that it is your responsibility to arrange insurance to cover you during your trip; confirm that you are aware of the physically strenuous nature of our trips and accept the risks and hazards of our trips, including the dangers inherent in cycling either on the road or off the road and any risks that result from (amongst other things) adverse weather conditions and the variable condition of roads and/or tracks; accept that: (a) whilst we may refer you to external activity operators during your trip, we have not done any due diligence on these external activity operators and do not provide any guarantee as to the services they provide; and (b) we shall not be liable for the acts or omissions of external activity operators and you participate in all activities organised by any such third parties on their terms and conditions and at your own risk. Confirm that you are sufficiently fit and healthy to complete your trip and are aware of no medical reason or condition which would prohibit you from completing your trip; accept the potential for (amongst other things) delays, alterations, loss of or damage to property, inconvenience and discomfort; and accept that subject to paragraph below, you participate in your trip ,and cycle, at your own risk.
Nothing in these terms & conditions limits or excludes our liability to you for death or personal injury caused by our negligence. To the extent your property is lost or damaged due to our acts or omissions, we shall be liable for the cost of repairing or replacing any such property, up to a maximum of £2,000 and we therefore suggest you bear this in mind when packing for your trip. Without prejudice to paragraphs and our entire financial liability whether in contract, tort (including negligence) or otherwise (including any liability for the acts or omissions of our employees, agents, consultants, and subcontractors) to you in respect of any breach of these terms and conditions shall be limited to the amount you paid for your trip. We shall not be liable to you for any: loss of, or damage to, your property caused by your own act or omission; or 10.4.2 claim for disappointment; or claim for loss of enjoyment; or loss incurred as a result of Events Outside of Our Control; or loss incurred due to the theft of bicycles; or loss incurred due to injury as a result of cycling either on or off road, unless such injury is caused by our negligence; or loss related to any business of yours such as lost data, lost profits, loss of business, loss of contracts, loss of goodwill or other business loss that you may incur as a result of any breach of these terms and conditions; or other special, indirect or consequential losses. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms and conditions. Nothing in these terms and conditions shall affect your statutory rights.
Comments and complaints If you have any concerns while on your trip, please communicate those concerns directly with your Rapha professional guide and allow us to address them immediately. If you feel the matter is serious, please feel free to contact our UK office by telephone, email or fax.
We may transfer our rights and obligations under these terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these terms. This arrangement is between you and Rapha Racing Limited. No other person shall have any rights to enforce any of its terms. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. These terms are governed by English law. Both you and Rapha Racing Limited agree to submit to the non-exclusive jurisdiction of the English courts.
Any changes we may make to these Terms & Conditions in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to these Terms & Conditions.
Our contact details are set out under the “Contact Us” section of the site.
18. Governing law and jurisdiction
These Terms & Conditions are governed by English law and you and we agree to submit to the non-exclusive jurisdiction of the English courts in respect of any matter arising hereunder.
© Rapha Racing Limited 2018
Last updated: January 2018
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