For all questions about orders or general enquiries please contact:
Email: usa@rapha.cc
Telephone: 877.907.2742
Opening hours:Mon-Fri 8:00am – 5.00pm CST
Service
- Free shipping on orders over $75
- Fast, guaranteed delivery
- Free 30-day returns policy
- Free repairs
Rapha’s commitment to quality includes exceptional levels of after-sales care from an experienced and dedicated customer service team.
Ordering and Payment
Buying Rapha products is easy and convenient. Orders can be placed online for delivery to the UK, USA and most international destinations. Orders are processed in one of the following currencies: UK pounds, US dollars, Canadian dollars, Euros, Australian dollars, Swiss francs, Japanese yen, Norwegian kroner, Swedish kronor, Danish kroner and New Taiwan dollars. The currency is based on the delivery address. Click here for more information on how to order online.
Shipping
Rapha now offers FREE SHIPPING on orders over $75. Please visit the Rapha shipping section for our full range of rates and estimated delivery times.
Returns and Refunds
We want you to be totally satisfied with your Rapha products. Rapha offers a free 30-day returns policy for products bought on the Rapha website. Please visit the Rapha returns section for details.
Repairs
We take pride in the performance of all our products. Faulty materials or construction will be replaced or repaired at our discretion with the practical lifetime of the product taken into consideration. A Repair Service is available to rectify some forms of wear and tear or damage resulting from misuse or crashes. For full details visit the Rapha repairs section.
Privacy Policy and Terms and Conditions
The collection and storage of personal information submitted to Rapha is governed by the UK Data Protection Act (2003). This means your details will not be divulged to third parties and we will not send you promotional information, by e-mail or post, unless you agree to it. Under the Data Protection Act, you retain the right to access and modify any data about you held by Rapha. When you visit the rapha.cc website, or when you register your details or purchase from rapha.cc, you agree to be governed by Rapha’s terms and conditions.
Company Information
Rapha is a trademark of Rapha Racing Ltd. Registered in England and Wales, company number: 4849594
Registered office address:
Rapha Racing Ltd.
Rapha Works
4 Elthorne Road
London, N19 4AG