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Completion Reward Claim Terms and Conditions - Roundel Claim

Participants who successfully complete the full 500km between 24th December and 31st December 2019 can claim a reward from Rapha in recognition of their achievement. Entrants are required to submit their name, email address and Strava ID to complete the reward claim.

There is a limit of one (1) #Festive500 woven Roundel reward from Rapha per finishing participant. Participants are able to claim their #Festive500 reward between 00:01(GMT) on January 1st 2020 and 23:59 (GMT) on January 9th 2020. After this date, #Festive500 reward requests will not be accepted.

All #Festive500 woven roundels will be shipped by the end of March to participants who have claimed their reward within the specified dates. Delivery times will vary by location and local taxes and duties may be applied on delivery in some locales. It is the responsibility of the participant claiming the roundel to provide complete and accurate address details.


Spirit of the Festive 500 awards

The competition is open to everyone, except employees of Rapha Racing Limited and their immediate family. Competition opens on 01.01.20 at 00:01 (GMT) and closes on 21.01.20 at 23:59 (GMT).


General

These terms and conditions apply to Rapha online competitions. By participating in the competition, participants agree to be bound by these terms and conditions. This competition is governed by the laws of England and Wales. The competition is organised by Rapha Racing Limited, Imperial Works, 18 Tileyard Road, London, N7 9AH


Qualifying Participants

The competition is open to everyone, except employees of Rapha Racing Limited and their immediate family.
Entrants are required to fill in their name and email address. By entering this competition, participants agree to be bound by these terms and that the decision of Rapha Racing Limited is final and binding in all matters relating to this competition.
Results may be used for publicity purposes.


Prizes

The prizes for this competition are as listed below:
For Overall winning entry: Canyon Grail with Custom #Festive 500 design
For Best Photographic entry: Leica D-Lux camera
For Worst of the Weather entry: Rapha Gore tex jacket
For the Epic Failure prize: Rapha Pro Team Transfer kit

Images of the prizes on rapha.cc/festive-500 aren’t contractual.
The entries for any of the prizes mentioned above will close at 23:59 (GMT) on 21st January 2020.
The winners will be selected in January by Rapha after review of the entries.
The winners will be announced during the week commencing 10th February 2020.
Prizes are non-transferable and there is no cash alternative. Prizes are subject to availability and confirmation. Prizes might not be as shown. Rapha, Canyon and Leica retain the right to change the specifications of the prize but will match with something of equal or near-to equal value. All other expenses not expressly stated or included in the prize are the responsibility of the winner(s).

Rapha Racing Limited reserves the right to substitute a prize or any part of it of equal or greater value, if this is necessary for reasons beyond its control. If no winner has claimed within two weeks from the closing date, after reasonable effort has been made by Rapha Racing Limited to notify the chosen winner, the prize may be forfeited. Rapha Racing Limited reserves the right to alter, amend or foreclose this prize draw without prior notice in the event that unforeseen circumstances make this unavoidable. Unfortunately, we are unable to send back physical prize entries. To request the winners name/s for the competition, send a letter to Rapha Racing Limited, Imperial Works, 18 Tileyard Road, London, N7 9AH, United Kingdom. Limitations Rapha Racing Limited are the arbiters of the competition and reserve the right to alter, suspend, amend or foreclose the competition at any time without prior written notice and without any liability to any qualifying participant.Rapha Racing Limited will not be responsible for any delays, operational problems, inaccuracies or other acts of default.

Rapha Racing Limited accepts no responsibility for any loss, damage, injury or disappointment suffered by any entrant resulting from entering this competition or by the entrant’s acceptance of the prize, or any damage to any entrant’s or other person’s computer or mobile phone equipment as a consequence of downloading any material relating to this Competition. Nothing shall exclude Rapha Racing Limited’s liability for death or personal injury resulting from its negligence. Employees of Rapha Racing Limited and their immediate family are not eligible for the prize.


Privacy Policy

The collection and storage of personal information submitted to Rapha Racing Limited is governed by the UK Data Protection Act (2003). This means your details will not be divulged to third parties and we will not send you promotional information, by email or post, unless you agree to it. Under the Data Protection Act, you retain the right to access and modify any data about you held by Rapha Racing Limited. When you register your name or email address you agree to be governed by Rapha Racing Limited’s terms and conditions.


Strava Challenge Terms and Conditions - Official Rules

NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED OR RESTRICTED BY LAW.
Rapha (“Sponsor”) is pleased to introduce the Rapha Festive 500 challenge (the “Skill Challenge”) made available at www.strava.com (the “Site”). As a condition of participating in the Skill Challenge, entrant (“You” or “Your”) agrees to be fully and unconditionally bound by these Official Rules and the decisions of Rapha, whose decisions shall be final and binding in all respects, and to waive any right to claim ambiguity in the Skill Challenge or these Official Rules.


ELIGIBILITY

In order to be eligible to play in the Skill Challenge, You must: (a) be at least thirteen (13) years of age or older and not a person barred from participating in the Skill Challenge under the laws of the United States or other applicable jurisdiction; (b) be physically located in a country, state, city or other legal entity (collectively ""Jurisdiction"") in which participation in the Skill Challenge is unrestricted by law; (c) at all times abide by these Official Rules and our Terms of Use; and (d) have an account with Strava. Accounts are free. For more information regarding creating an account, please see Strava’s Plans & Pricing (http://www.strava.com/plans). The Skill Challenge is subject to all applicable federal, provincial, and local laws and regulations. VOID WHERE PROHIBITED OR RESTRICTED BY LAW. Directors, officers, employees, contractors, agents or representatives of Sponsor, and/or their affiliate companies, and their suppliers, as well as the immediate family of their employees (including spouse, parents, children and siblings, and their respective spouses regardless of where they live) and individuals living in the same households as the employees, whether related or not, are not eligible. “Immediate family members” shall mean parents, step-parents, legal guardians, children, step-children, siblings, step-siblings, or spouses. “Household members” shall mean those people who share the same residence at least three months a year.


HOW THE SKILL CHALLENGE WORKS

You may enter the Skill Challenge by going to the Site on or before 12/31/2019, clicking on the corresponding Skill Challenge URL that will direct You to the Skill Challenge landing page, where You will be entered into the Skill Challenge by clicking on the Join button. Starting from the day the Skill Challenge begins on 12/24/2019, you have until 12/31/2019 to ride 500 km. Each activity (Run or Ride) must be logged on the Site and cannot be inputted manually. For more information regarding how to log activities on the Site, please see Strava’s How It Works page (http://www.strava.com/how-it-works). If You successfully log ride 500 km between 12/24/2019 and 12/31/2019, You will be eligible to claim a reward, subject to Sponsor’s verification. Any form of entry and participation in the Skill Challenge other than that described herein is void.


PRIZES

By completing the challenge you will be eligible to claim a completion reward (see separate Completion reward claim terms and conditions). You will also be eligible to enter the Spirit of the F500 awards in which there will be four category prizes. Best Story, Best photographic entry, Worst of the weather and Epic Fail entries will be awarded. 1st prize is a Canyon Grail CF SL 8.0 ETAP with a custom Rapha #Festive500 design (Approximate Retail Value: £3,349), Photography category is a Leica D-lux 7 (Approximate Retail Value: £1000). The Worst of the weather prize winner will win a Rapha Gore tex jacket (Approximate Retail Value: £220). Epic Fail category prize is a set of Rapha Pro team transfer kit (Approximate Retail Value: £300).


PRIZE RESTRICTIONS

Limit one (1) completion reward per person. No transfer, substitution or cash equivalent for prize will be made, except that Sponsor, at its sole discretion, may substitute a prize (or component of prize) of equal or greater value for any reason. Any depiction of prize, in Skill Challenge materials or otherwise, is for illustrative purposes only. All prizes are awarded AS IS and WITHOUT WARRANTY OF ANY KIND, express or implied, (including, without limitation, any implied warranty of merchantability or fitness for a particular purpose) by Sponsor. Prizes will be sent to the address on file with Sponsor at the time Your prize is won. Please be certain to keep Your address up to date. All prizes, including prizes shipped outside of North America, will be sent via U.S. Postal Service with the appropriate international postage (where applicable). We assume no liability for non-deliverability. In order to avoid shipping goods outside the U.S., Sponsor reserves the right to ship the Approximate Retail Value of the item via check or alternate payment as a substitute for the merchandise prize UP TO A MAXIMUM VALUE OF $350 USD. Sponsor reserves the right to cancel the Skill Challenge for any reason. In the event that the Skill Challenge is cancelled or postponed for any reason whatsoever, the ARV of the prizes will be awarded to the extent required by law. Sponsor also reserves the right to remove from or to deny entry to the Skill Challenge to any entrant who engages in a non-sportsmanlike or disruptive conduct, or acts with the intent to annoy, abuse, threaten or harass any other person participating or involved with the Skill Challenge. ALL TAXES ARE THE SOLE RESPONSIBILITY OF THE WINNERS. Any required tax reporting forms will be furnished to the appropriate tax authorities.


ODDS OF WINNING

The odds of winning will depend upon an entrant’s ability to complete the Skill Challenge.


WINNER NOTIFICATION

Sponsor will announce the potential winners of the Skill Challenge within six (6) weeks after the conclusion of the Skill Challenge on 12/31/2019. All potential winners will be notified via the email address associated with the potential winner’s account and will be posted on Sponsor’s Site ( https://www.strava.com/challenges/rapha-festive-500-2019). Prizes will be deemed to have been won when all conditions in these Official Rules and accompanying Terms (http://app.strava.com/terms) are met.

ALL POTENTIAL WINNERS ARE SUBJECT TO VERIFICATION BY SPONSOR, WHOSE DECISION IS FINAL. AN ENTRANT IS NOT A WINNER OF ANY PRIZE, EVEN IF THE SKILL CHALLENGE SHOULD SO INDICATE, UNLESS AND UNTIL ENTRANT'S ELIGIBILITY AND THE CORRESPONDING COMPLETION OF THE SKILL CHALLENGE HAVE BEEN VERIFIED AND ENTRANT HAS BEEN NOTIFIED THAT VERIFICATION IS COMPLETE.

Potential winners may, at the option of the Sponsor, be required to complete and sign an Affidavit of Eligibility and Liability Release, where legal, a Publicity Release, and IRS Form W-9. Failure to complete such forms within seven (7) days of receipt of such request will result in forfeiture of the prize. If a potential winner is not of the legal age of majority in the state of residence (""minor""), these documents may be required to be confirmed and signed by the potential winner's parent or legal guardian, and the prize may be awarded in the name of his/her parent or legal guardian who will be required to fulfill all requirements imposed on winner set forth herein.

In the event of non-compliance with these Official Rules, or if the prize is unclaimed or returned as undeliverable, the prize will be forfeited. Any forfeited prize may be awarded to an alternate winner, at Sponsor's discretion.


PUBLICITY RIGHTS

Except where prohibited by law, by entering the Skill Challenge, and as a condition of participating in this Skill Challenge, entrant agrees to allow Sponsor and/or Sponsor's designee the perpetual right to use his/her name, biographical information, photos and/or likeness, statements, voice and city and state address for advertising and promotional purposes for this and similar challenges, worldwide, and in perpetuity, in any and all forms of media, now known or hereafter devised without additional compensation, review or approval rights, notification or permission, except where prohibited by law.
ENTRANT FURTHER ACKNOWLEDGES THAT IF ENTRANT IS DETERMINED TO BE A WINNER, ENTRANT’S PERSONAL IDENTIFYING INFORMATION MAY BE DISCLOSED TO THIRD PARTIES INCLUDING, WITHOUT LIMITATION, PLACING ENTRANT’S NAME ON A WINNERS' LIST.


WINNERS’ LIST

To obtain the names of the winners, any person may mail a self-addressed, stamped envelope after 30 days from the conclusion of the Skill Challenge to Rapha Attn: Winners’ List. Requests must be received no later than three (3) months after the conclusion of the Skill Challenge.


LIMITATIONS OF LIABILITY

Sponsor and the Released Parties (defined below) are not responsible for: (1) stolen, lost, late, misdirected, damaged, undeliverable or incomplete, inaccurate, delayed, illegible entries due to technical, computer, mechanical, printing, typographical, human or other errors relating to or in connection with the Skill Challenge, including, without limitation, errors which may occur in connection with the administration of the Skill Challenge, the mailing or transmission of entries, notification or correspondence, the processing of entries, the logging of miles, the announcement of the prizes or in any Skill Challenge related materials; (2) technical failures of any kinds; (3) failures of any of the equipment or programming associated with or utilized in the Skill Challenge; (4) unauthorized human and/or mechanical intervention in any part of the entry process or the Skill Challenge; (5) technical or human error that may occur in the administration of the Skill Challenge, the sending of entries or the processing of entries; or (6) any injury or damage to persons or property that may be caused, directly or indirectly, in whole or in part, from entrant's participation in the Skill Challenge or receipt or use of any prize. If for any reason an entrant's entry is confirmed to have been erroneously deleted, lost or otherwise destroyed, corrupted or for any other reason not accepted as an entry into the Skill Challenge, entrant's sole remedy is to enter again into the Skill Challenge. Sponsor may rescind any Skill Challenge entry found to contain such errors or failures without liability at its sole discretion.

As a condition of participating in the Skill Challenge, entrant agrees to release, indemnify and hold harmless Sponsor and its respective affiliates, prize suppliers, and Sponsor’s business partners and all their affiliates, and each of their respective agents, representatives, officers, managers, directors, members, shareholders and employees (the “Released Parties”) from and against any injuries, losses, damages, claims, actions and any liability of any kind resulting from or arising from any breach of representation made by entrant in connection with the Skill Challenge, the exercise by Sponsor or its designees of any of the right granted by entrant in these Official Rules and entrant’s participation in the Skill Challenge, including acceptance, possession, use, misuse or nonuse of the prize(s), or any injury or for damage to entrant's or any other person's computer or wireless device relating to or resulting from participation in the Skill Challenge or downloading any materials in the Skill Challenge, or inability to access any website or wireless service associated with this Skill Challenge, or any combination thereof. Entrants agree that the laws of the State of California will govern any and all disputes.

As a condition of participating in the Skill Challenge, entrant agrees that as to Sponsor and the Released Parties (1) under no circumstances will entrant be permitted to obtain awards for, and entrant hereby waives all rights to claim, punitive, incidental, consequential, or any other damages, other than for actual out-of-pocket expenses, (2) all causes of action arising out of or connected with the Skill Challenge, or any prizes awarded, shall be resolved individually, without resort to any form of class action, and (3) any and all claims, judgments, and awards shall be limited to actual out-of-pocket costs incurred, but shall in no event include attorneys’ fees. Sponsor reserves the right to modify prize award procedures.

If in Sponsor's opinion, there is any suspected or actual evidence of electronic or non-electronic tampering with any portion of the Skill Challenge, or if computer virus, bugs, unauthorized intervention, fraud, or technical difficulties or failures compromise or corrupt or affect the administration, integrity, security, fairness, or proper conduct of the Skill Challenge, Sponsor reserves the right, at its sole discretion, to disqualify any individual who tampers with the entry process, the logging of miles and/or to modify, suspend or terminate the Skill Challenge. In the event that the Skill Challenge is cancelled or postponed for any reason whatsoever, the ARV of the prizes will be awarded to the extent required by law.

ANY ATTEMPT BY AN ENTRANT TO DELIBERATELY DAMAGE SPONSOR’S SITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE SKILL CHALLENGE MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK CIVIL AND/OR CRIMINAL PROSECUTION AND DAMAGES (INCLUDING ATTORNEYS’ FEES) FROM ANY SUCH ENTRANT TO THE FULLEST EXTENT OF THE LAW.


GOVERNING LAW

This Skill Challenge is governed by the internal laws of the United States of America and the State of California. Subject to, and without in any way limiting, the ""Applicable Law"" requirements set forth in the Terms of Use, any court proceeding related to this Skill Challenge, these Official Rules, Sponsor’s Site or the Terms of Use may be brought only in the state and federal courts located in Santa Clara County, California.


PRIVACY

By entering the Skill Challenge, You agree to Sponsor’s use of Your personal information as described in Sponsor’s Privacy Policy available at: http://app.strava.com/privacy.

BY ENTERING THIS SKILL CHALLENGE, ENTRANT ACKNOWLEDGES AND AGREES THAT ENTRANT HAS READ AND CONSENTS TO SPONSOR’S PRIVACY POLICY AND SITE TERMS OF USE.


SPONSOR

The sponsor of the Skill Challenge is Rapha.


OPT-OUT

If You do not wish to receive any further notices from Rapha regarding future promotional offerings, send Your name and address to: Rapha HQ. Attn: Opt-Out.

CONSUMER DISCLOSURE: NO PURCHASE OR PAYMENT OF ANY KIND NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.

You have not yet won a prize. The actual odds of winning any prize will depend upon an entrant’s ability to complete the Skill Challenge. Skill Challenge ends on 12/31/2019. See Official Rules above for entry requirements and complete prize restrictions. Sponsored by Rapha HQ.


1. 公司資訊

Rapha為Rapha Racing Ltd.之商標。

註冊於英國和威爾斯,公司編號:4849594

增值稅 (VAT) 註冊編號:GB 832 6707 25

英國辦公室註冊地址:

Rapha Racing Ltd.

Imperial Works

18 Tileyard Road

London, N7 9AH

英國

美國註冊辦公室:

Rapha Racing LLC

1915 NW Kearney St.

Portland

OR 97209

澳洲註冊辦公室:

Rapha Racing Pty Ltd

PO Box 120

Abbotsford VIC 3067

澳洲

2. 註冊

您需要註冊,才可存取rapha.cc網站(即我司「網站」)的某些服務。當您在線上註冊資料時,您必須確認所填資料為您正確、最新且真實之個人資料表示。您也有責任透過線上帳戶維護您的個人資料並確保您密碼的機密性。

服務條款與我們所有的政策和程序一併受英國相關法律所管轄和解釋,且英國相關法院具優先審判權。

3. 訂購

一旦您的訂單完成受理,您即必須提供個人與付款資料。我們將透過我司之付款供應商Cybersource,對線上交易進行信用詐欺核查。當您發送網站付款要求時,代表您同意我司透過Cybersource執行此等必要之查核。

透過網站所下之訂單須視庫存狀況而定。我司不會保留您在網站上新增至您購物籃的商品,並有權販售該品項給同一時間在線上商店瀏覽的其他顧客。

您透過網站完成下單時,我司將會為您保留所訂購之庫存商品。惟銷售程序直至從倉庫配送訂購商品且經付款成功後始算確認。

庫存狀況取決於您的寄件地址,須視您所在地區倉庫之庫存狀況而定。我方無法提供在客戶寄件地址服務地區的倉庫以外的庫存給他們。

4. 定價

所有網站之價格將以當地幣別顯示,若無該幣別,則將以美元(USD)定價顯示。目前接受以下列幣別付款:英鎊(GBP),美元(USD),加幣(CAD),歐元(EUR),瑞士法郎(CHF),日元(JPY),挪威克郎(NOK),瑞典克朗(SEK),丹麥克郎(DKK),以及新台幣(TWD)。訂單幣別限依送貨地址而定,恕我司無法替任何顧客更改定價幣別。

所有英國和歐洲地區顯示的定價均包含稅金。Rapha為英國和海峽群島使用一種標準定價政策,以確保我們所有的客戶最後所被收取的價格相同,無論他們住在何處。我司不為寄海峽群島的訂單提供VAT退稅服務。所有顯示在結賬頁面的商品總價代表客戶所要支付的商品總價,無論寄件地址為何。至於歐盟國之商品寄送,價格內含以現行稅率計算之VAT增值稅(或等同VAT之增值稅)。即使寄到未徵收VAT增值稅(或等同VAT之增值稅)的歐盟國以外地區之商品價格相同,客戶亦無權要求對賬戶進行因課稅處理而生之價差的任何折扣或退款。

當客戶下出一張寄到歐盟國的訂單時,客戶將支付相同的商品價格。結賬時的總價組成包括有:會因客戶而異的運費。

會由您當地政府主管機關徵收之進口規費與關稅。依法律規定我司需申報所有包裹的內容商品之全部交易價值。當地進口規費與關稅由快遞業者代表當地海關主管機關予以徵收。

美國和加拿大所顯示的定價不含消費稅,在結帳確認有效的送貨地址時,將會加總消費稅。美國訂單不會收取進口關稅,因為訂單商品是從美國境內寄送。加拿大定價則包含進口關稅(詳見以下DDP一節)。

5. 完稅後交貨(DDP)

以下地區的定價包含關稅和稅金:

瑞士,日本,挪威,加拿大(結帳時顯示適用稅金)

這些地區的訂單將於寄送時完稅,意即於網站下單時將不需支付其他進口關稅或稅金。

6. 折扣價格調整

Rapha不時會幫特定商品做折價當作折扣優惠或促銷。根據後文,如果該商品是以原價在特價期間之前14天內所購買的,Rapha樂意以折價券之形式補償原價金額與折扣價格之差額。

請注意,若該商品(包含:顏色/尺寸)於提出申請時在Rapha.cc上顯示該特定寄件地址之倉庫無庫存,或該品項是以折扣價所購買的,或我司業已補償價差,則我司不能提供退款或折價券。

7. 付款 & 接單

我司網站接受以下付款方式:

Visa

Mastercard

American Express

JCB(僅限英國適用)

Paypal

禮券和電子禮券

Maestro(僅限歐洲適用)

請注意,旅遊行程無法以Paypal購買。

將於寄送商品時收取全額訂單款項,並得以進行詐欺核查和信用卡發卡行授權事宜。

於我司網站提交訂單,代表您確認信用卡/簽帳卡屬您所有或您已取得信用卡持卡人的同意進行付款。我司保留拒絕未滿18歲者或稍長於此年齡之顧客付款或下單之權利。

我司將透過Cybersource付款系統安全地處理您的付款,且所有付款詳細資料都將進行加密。所有儲存之信用卡詳細資料將被安全存放於Cybersource的安全伺服器上。

您的付款和訂單僅於最後完成付款和寄送商品時始視為完成。我司保留拒絕任何付款或取消訂單的自行裁量權。

8. 禮券和電子禮券

您無法使用折扣代碼或促銷優惠碼購買禮券和電子禮券(「禮券」),且不得用其他禮券購買禮券。

您僅能在Rapha.cc使用折價券線上購買Rapha商品。

折價券可分次使用,餘額將保留於折價券代碼上。

在Rapha Clubhouse所購買之折價券目前無法在Rapha.cc線上購物使用,反之亦然。

「RCC會員年費折價券」僅能用於支付RCC會員年費。

「禮券」和「俱樂部會所折價券」不能用以支付RCC會員年費。

所有的折價券(禮券、俱樂部會所折價券、RCC會員年費折價券)皆為一次性使用,且有效期為12個月。折價券不得與其他折扣或折價券代碼、Rapha Travel行程或RCC會員年費合併使用。

若一張訂單的金額超過折價券金額,則須以信用卡/簽帳卡或Paypal支付差額。

您必須在購買折價券的十二個月內使用該折價券,逾期將不會退還任何未使用的金額或將未使用的金額計入帳戶。

後續欲使用折價券所剩金額時,其計價幣別必須與該折價券第一筆消費所用幣別相同。

如果折價券遺失、遭竊或受損,我們無法予以更換。

9. 退貨 & 換貨

如果您對購買的商品並非100%滿意,在收到訂單商品的30天內且商品仍全新未用並保留原始包裝時,您可退還商品進行換貨或退款處理。退還逾28天之訂單商品時,必須於提出退款或換貨要求的一個月內寄回 Rapha。所退商品如不處於可銷售狀態,我方保留拒絕退款的權利。

經Rapha客戶服務團隊評估後,瑕疵商品可進行換貨、修補或退款。為免發生疑義,瑕疵品之定義為收到商品時已損壞或製造時所產生之瑕疵。一般使用所致磨損和破損導致的商品損壞不屬於瑕疵品範圍。可在十二(12)個月內退回瑕疵商品進行更換或修補。若此方法不可行,我方將提供退款或等額折價券。

僅接受直接透過Rapha.cc購買商品的線上退貨申請。如果您是從俱樂部會所購買商品,您應直接將商品退還至購買該商品的俱樂部會所。

購買商品進行餽贈,可全額退款給原購買人;或將金額以折價券的形式退予收禮者。Rapha無法退還餽贈商品的退運郵資。

禮券兌換記錄會顯示在原禮券購買人的訂單記錄上。請附上適當的寄送地址,以利我司寄送退換品項。

欲進行退貨申請,請逕往 rapha.cc/returns。

英國 & 世界其他地方 客戶服務

enquiries@rapha.cc

北美洲 客戶服務

usa@rapha.cc

澳洲/紐西蘭 客戶服務

ausnz@rapha.cc

10. 依據《遠端購物法規》/《消費者合約法規》進行商品訂單取消

於歐盟境內購買商品的客戶,2014年6月13日前下訂單適用2000年的《消費者保護(遠端購物)法規》(「DSR」) ,而於2014年6月13日或之後下訂單,則適用2013年《消費者合約法規》,您有權於特定期限內取消訂單。Rapha將接受商品收訖之十四(14)天內所提出之訂單取消要求。訂單取消通知必須以電子郵件或文件郵寄提供:

returns@rapha.cc

DSR/CCR Order Cancellations & return

Rapha Racing Ltd.

Imperial Works

18 Tileyard Road

London, N7 9AH

英國

依據DSR/CCR取消任何訂單,您可獲得包含運費在內的全額退費。我們將在收到訂單取消要求的30天內處理您的退款。惟您必須透過可靠的寄送服務,在合理的時間內將該(多)項商品退還給我司,所退商品需保持良好狀態。要開始進行退貨,請前往 rapha.cc/returns

11. 一般退貨 & 換貨政策之排除事項

Classic系列鑑賞保證

我們的Rapha Classics系列商品提供30天鑑賞試穿保證。如果您穿著此系列商品騎乘三十天後並非100%滿意,您可以獲得全額退款/刷退信用卡退回商品。此Rapha Classics系列鑑賞保證適用於Rapha Classics系列之全部商品。

Classics系列之鑑賞試穿保證不適用於因意外或摔車所造成之損壞。

Classics系列僅提供每名顧客每一年度最多四項商品之鑑賞保證,且同一商品僅限退貨一次。

Classics系列鑑賞保證僅適用於購買自Rapha.cc網站或Rapha Clubhouses之商品。所有退款均須提供購買證明。

我司保留未來取消此優惠的權利。若Classics系列鑑賞保證被撤消,我司從網站撤消此項保證服務後的三十(30)天內,仍將受理該保證申請。

其他排除事項:

客製化商品下單後不得進行退款或換貨。顧客有責任為客製化商品輸入、確認所有的詳細資料。

車鞋應在未加裝防滑墊的狀態下,在未鋪地毯的地面進行測試。

所有內衣被退還時應未被穿著過。在確認所退的內衣商品已被穿過時,我司保留拒絕退貨之權利。

欲更換Rapha Travel行程,請檢閱條款與條件底下的Rapha Travel條款。

12. 智慧財產權

使用Rapha網站不代表賦予您任何與網站內容相關的版權或智慧財產權。依據各國法律和國際法,所有版權均受到保障。

僅在獲得Rapha Racing Ltd.明示同意後,才可複製或發佈任何網站相關內容。

13. 俱樂部會所騎乘活動條款

參與Rapha俱樂部會所騎乘活動代表您同意此Evenbrite條款與條件。您亦須檢閱並同意所列之騎乘條款與條件:

參與所有俱樂部會所騎乘活動,均強制要求佩戴頭盔。如果您未佩戴頭盔,我司保留拒絕您參與騎乘的權利。

您有責任確認您的腳踏車可騎乘於公路上,且您能自主返回出發地或返家。

您必須在參與俱樂部會所騎乘活動前簽署切結書。騎乘活動之主持人得保留拒絕未簽署切結書者參與騎乘活動之權利。

14. Rapha Travel 旅程

所有的Rapha Travel行程皆由Rapha Racing Limited提供,並適用以下條款。

14.1 年齡

預訂旅程代表您確認自己已年滿18歲且已完整閱讀、瞭解並接受這些條款與條件。

14.2 價格和付款

我司雖保留隨時可提高或降低文宣內價格之權利,一旦您預訂旅程並支付訂金後,預訂確認函上顯示的價格即為您旅程的保證價格。所有廣告價格皆內含增值稅。您最遲必須在啓程日前60天全額支付旅程費用。如果您未能在啟程日前60天支付全額旅程費用,我司保留取消您的預訂和沒收訂金之權利。

14.3 您的義務

您應:隨時遵守Rapha的專業指導;確認您維持適當的體能以參與旅程;告知我司任何可能影響您參與旅程的疾病;騎乘時隨時配戴頭盔;飲酒或吃藥後不要騎乘單車並確認您已購買旅平險,替您在外旅遊期間的行李、單車設備和醫療費用設置保險。

14.4 我們的權利

因發生我司不可抗力,如包含但不限於天災、洪水、旱災、地震或其他天然災害、傳染病或流行性感冒、恐怖攻擊、內戰、暴動或暴亂、戰爭、戰爭威脅或準備戰爭威脅、武裝衝突、實行制裁、禁運或外交關係中斷、核子、化學或生化汙染或大樓倒塌、火災、爆炸或意外(統稱為「不可抗力事件」)事件,我司保留得隨時在啟程日前取消或更改旅程的權利。雖然僅會在絕對必要時才取消或更改旅程,我司亦保留得隨時在啟程日前(我司全權裁量)取消或更改旅程的權利。

14.5 遇我司得取消您旅程之事件

我司將提供您200英鎊之額度,此可用於之後兩年內啟程的Rapha旅程。您也有權:(a) 預訂其他可參加的旅程;或 (b) 接受已付金額的全額退款;但我司對於您已支付的任何機票或保險費用概不負責(此為我司建議您在旅程經確認後再訂機票和買保險的原因)。我司保留禁止您參加活動之權利,如果您:表現出辱罵和/或威脅的態度;或參與非法行為。

14.6 移轉您的旅程

如果因工作或個人緊急事故導致您無法成行,您可依照以下狀況移轉至任何其他旅程:仍有空缺名額;且預訂於原始登記報名旅程的兩年內啟程。移轉所有付款到其他旅程無須任何費用。於啟程日60天前或未達啟程日60天前之前事先移轉旅程,將被視為取消旅程,則將適用我司標準取消政策(詳細資料如前所述)。

14.7 更改您的旅程

我們將盡全力保證不會更改您的旅程。惟若發生「不可抗力事件」,我司恐無法依照廣告文宣所登之行程表或時間表進行。如果因「不可抗力事件」導致行程延遲、出意外或中斷而衍生任何額外費用,我司無法賠償您此等費用。

單車部分。如果旅程時您攜帶並騎乘自己的單車,您謹此確認並瞭解:此單車應適用此旅程的目的,經妥善維護並處於良好狀態;且旅程期間您需自行負責組裝、維修並維護單車。如果旅程時向我司租賃單車,我司謹此確認並瞭解:此單車應適用此旅程的目的,經妥善維護並處於良好狀態;且旅程期間我司需負責組裝、維修和維護所租賃之單車,且您同意您在旅程期間不會嘗試自行組裝、維修或維護所租賃之單車。

14.8 切結書

預訂旅程代表您:瞭解您已收到並閱讀我司所提供之全部有關旅程的指導原則;接受我司以良善之立意提供有關天氣、衣著、特殊設備、地形等任何指導原則,但我司無法確認其正確性或完整性;瞭解您有責任購買保險,提供旅程期間的保障;確認您已知旅程將消耗大量體力,並接受旅程可能產生的風險和危險,包括上路騎乘或離路騎乘時產生的風險以及因(其中包括)不良天候和道路和/或小路路況所導致的任何風險;接受:(a) 旅程期間我司可能會向您引薦您外來活動供應商,但並未就外來活動供應商進行任何實地審核,無法保證其所提供的服務;和 (b) 我司對於外來活動供應商的行為或疏失概不負責,且您在參與第三方廠商所安排的所有活動時應自行承擔風險,並遵循此等第三方廠商的條款與條件。確認您具有可完成旅程的適當體能和健康身體,並確知您沒有任何讓您無法完成旅程的醫療因素或狀況;接受(其中包括)延遲、更改、財物遺失或損壞、不便和不適的可能性;並接受依據以下條款,您在自行承擔風險的情況下參與旅程並騎乘單車。

14.9 法律責任

此條款與條件不會限制或排除因我司過失所導致您死亡或人身傷害的法律責任。如果因我司行為或疏失導致您的財物遺失或損壞,我司應支付修復或更換此等財物的費用,上限為2,000英鎊,故我司建議您在打包行李時應謹記此條款。在不妨害各條款的情況下,我司因違反此等條款與條件時,應對您負起財務法律責任,不論是合約、侵權(包括過失)或其他行為(包括我司員工、代理商、顧問和外包商的行為或疏失)所致之任何法律責任,惟限於您為旅程所支付的金額。因您自身行為或疏失;或10.4.2失望損失或心靈損失;或因不可抗力事件導致的遺失;或因單車遭竊導致的遺失;或因上路或離路騎乘產生人身傷害所導致的遺失(除非此等傷害肇因於我司過失);或因違反這些條款與條件而導致業務相關損失,如資料遺失、利潤損失、業務損失、失去合約、失去信譽或其他業務損失;或其他特殊、間接或相應損失所導致的財物遺失或損壞,我司概不承擔法律責任。在法律允許的最大範圍內,應從這些條款與條件排除所有保固、條件和其他習慣法或成文法所暗示的條款。這些條款與條件不應影響您的法定權利。

意見和投訴。如果您在旅程期間有任何疑慮,請直接與Rapha專業領隊溝通相關疑慮,並讓我們能夠立即處理問題。如果您感覺事態嚴重,請透過電話、電子郵件或傳真與英國辦公室聯絡。

15. 一般

依據這些條款,我司可能會將我司權利和義務移轉給其他機構,且如果發生此等情事,我司必定會以書面通知您,依據這些條款,此等移轉不應影響您的權利或我司義務。此條款為您與Rapha Racing Limited間的協議。任何其他人均不應有強制執行任一條款的權利。這些條款的任一章節皆應獨立運作。如果任一法院或相關機關認定其中任一條款實屬不法,則其餘條款仍具充份效力。如果我司無法強制您履行依據這些條款的任一義務,或如果我司未能向您行使我 司權利,或如果我司延遲行使權利,並不代表我司免除向您行使我司權利,也不代表您可不需履行這些義務。如果我司確實豁免您的違約情事,我司僅會以書面方式執行,且不代表我司將自動豁免您未來可能發生的違約情事。這些條款受英國法律管轄。您和Rapha Racing Limited同意服從英國法院的非專屬管轄權。

16. 變動

如果未來這些條款與條件有任何變動,將張貼於此網頁並在適當時透過電子郵件通知您。請時常查詢此頁面,瞭解我司條款與條件是否有任何更新或變動。

17. 聯絡資料

網站上的「聯絡我們」,詳細列有我司的聯絡資料。

18. 管轄法律和司法管轄

此條款與條件受英國法律管轄,您與我司同意就任何衍生的相關事宜均服從英國法院的非專屬管轄權。

© Rapha Racing Limited 2018

最近更新於: 2018年1月

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