If you are not 100% satisfied with your purchase you can return it for a refund, provided it is within 30 days of receipt of your order and the item is as new and in the original packaging. All returns for orders over 30 days old must be sent back to Rapha within one month of the refund request being made. We reserve the right to refuse refunds for returned items, which are not in saleable condition.
Faulty items will either be replaced, repaired or refunded following evaluation by the Rapha Customer Services team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can returned within twelve (12) months for a replacement or a repair. If this is not possible, we will offer a refund or credit voucher.
Returns are only accepted online for items purchased directly from Rapha.cc. If you have purchased your item from a Clubhouse, you should return the item directly to the Clubhouse where the item was purchased.
Products purchased as gifts can be refunded in full to the original purchaser; alternatively we can provide a credit in the form of a voucher to the gift recipient. Rapha is unable to refund postage on returned gift items.
To initiate a return, simply visit rapha.cc/returns.
UK & ROW Customer Services
North America Customer Services
AUS/NZ Customer Services
10. Order cancellations under the Distance Selling Regulations/Consumer Contracts Regulations
For customers purchasing in the EU, under the Consumer Protection (Distance Selling) Regulations 2000 (“DSR”) for orders placed before 13 June 2014 and under the Consumer Contracts Regulations 2013 (“CCR”) for those placed on or after 13 June 2014; You have the right to cancel your order within a certain time frame. Rapha will honour such cancellation provided it is made within fourteen (14) days of receiving your items. Notice must be given in writing, either by email or by post to:
DSR/CCR Order Cancellations & return
Rapha Racing Ltd
4 Elthorne Road
London, N19 4AG
For all order cancellations through the DSR/CCR, you are eligible for a full refund including your shipping costs. Refunds will be processed within 30 days of us receiving your cancellation request. However, you need to return your item(s) back to us in good time via a secure delivery service, and items must be returned in good condition. To initiate your return, please go to rapha.cc/returns
11. Exceptions to the General Returns Policy
We offer a 30 day wear test guarantee on Rapha Classics products. If you are not 100% satisfied after 30 days of riding in these products, you can send them back to us for a full refund/credit. The Rapha Classics Guarantee applies to all items in the Rapha Classics collection.
This wear test Classics Guarantee does not cover accidental or crash damage.
The Classics Guarantee is limited to four products per customer per calendar year, and the same item can only be returned once.
The Classics Guarantee is only applicable to items purchased from Rapha.cc and Rapha Clubhouses. Proof of purchase is required for all refunds.
We reserve the right to remove this offer in the future. If the Classics Guarantee is withdrawn, we will honour the guarantee for thirty (30) days following its withdrawal from the site.
Personalised items cannot be refunded once an order has been placed. It is the customer’s responsibility to ensure that all details entered for Personalised products are entered.
Cycling Shoes need to be tested on an uncarpeted surface, with no cleats attached.
All underwear must be returned unworn. We reserve the right to refuse any returned underwear garments which we believe to be worn.
12. Intellectual property rights
Usage of the Rapha site grants you no rights to any copyright or intellectual property rights relating to the content of the site. All copyright is protected under national and international law.
Any site content can only be reproduced or distributed with express permission from Rapha Racing Ltd.
13. Clubhouse Ride terms
By entering a Rapha Clubhouse Ride, you are agreeing to the Eventbrite terms & conditions. You must also review and agree to the ride terms & conditions:
Helmet usage is mandatory on all Clubhouse rides. We reserve the right to refuse participation on rides if you are not wearing a helmet.
It is your responsibility to ensure that your bike is roadworthy, and that you are able to get yourself back under your own guidance.
You may be required to sign a waiver form before participating on a Clubhouse ride. A ride leader retains the right to refuse participation in a ride without a signed waiver form.