If you are not 100% satisfied with your purchase you can return it for a refund, provided it is within 30 days of receipt of your order and the item is as new and in the original packaging. All returns for orders over 30 days old must be sent back to Rapha within one month of the refund request being made. We reserve the right to refuse refunds for returned items which are not in saleable condition.
Returns are only accepted online for items purchased directly from Rapha.cc. We are unable to accept online returns in Rapha Clubhouses.
If you have purchased from a Rapha Clubhouse or a third-party retailer, you should return the products directly to the location where they were purchased.
If you have purchased from Rapha Clubhouse Taipei or any third-party Taiwan retailers, the 7 day cooling-off period doesn’t apply to brick-and mortar stores. See Consumer Protection Act, Chapter 2, Section 3, Article §19 (2015). There will be no product return or exchange or refund accepted - sealed or unpacked, used or used, once the purchase is done at Rapha Clubhouse Taipei or any third-party Taiwan retailers.
Rapha is committed to product excellence, and stands behind the quality of the products it produces. From time-to-time manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault, please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items that have been worn should be laundered before return. Receipt of unwashed garments may result in your product being returned to sender.
Returns for online orders are split into 2 processes - orders placed using a Registered Account, and orders placed using a Guest Account.
How to make a return for Registered Account Holders
To make a return login and visit your account page, click on order history and select the appropriate order. Click “START A RETURN” and complete the process via our returns portal to let us know which products you will be returning.
Posting your return back to us
Follow the instructions within the returns portal to create your free return label.
Please take your item (with the label attached) to your local drop-off point for a free return to Rapha. We request that you acquire a PROOF OF POSTAGE receipt and retain this until you receive email confirmation that we are processing your return.
Without a return tracking number we may not be able to honour your return if it is lost in transit. Please note this service can take 4-6 working days to be delivered to our Returns Centre.
Please note if you choose not to use the free returns service any postage/shipping costs will not be refunded and we cannot take responsibility for any loss or damage caused by independent carriers.
Rapha will not accept any customs charges incurred when returning items. All packages must be marked “Goods returned under warranty” for customs purposes.
If you have any trouble arranging your return, please contact firstname.lastname@example.org
How to make a return for Guests to rapha.cc
If you completed your purchase via our guest checkout, please select the country in which your order was made in from the list below, and select your chosen language to begin the returns process