Repair Service Policy
Rapha offers a free repair service where a crash or accident has damaged a garment. This service also applies to garments outside the 30 day return policy.
Please note that repairs can take up to 4 weeks to process, once they have been received by our repairs team.
Excluded garments
All Base Layers, T-shirts, Polo Shirts, Shirts, Merino Sweatshirts, Track/Hooded Tops, Merino Roll Necks, Merino Boxers, Merino Arm/Knee/Leg Warmers, Socks, Oversocks, Overshoes, Merino Gloves, Hats/Caps, Scarfs, Snood/Collar, Backpack Covers, Belts, Bidons, Essentials cases.
Zip Breaks
Cycling can put stress on zips and they can break on occasion. We cannot repair zips but if the break is deemed a manufacturing fault the product will be replaced, refunded, or exchanged for an item(s) of the same value, as long as it is within a reasonable time frame after purchase.
To return a product for repair, please fill out the Repairs form below.
NB Customers are responsible for returning goods to us when using the free repair service. This includes the cost of shipping and any insurance for damage or loss in transit (although this is not a requirement but is undertaken at the customer’s risk). Rapha will ensure goods are shipped back to the customer free of charge using our standard shipping service. Rapha cannot accept customs charges incurred when returning items. IMPORTANT: All packages must be marked “goods returned under warranty”.
Once your item is received it will normally be processed within four weeks and an email confirmation will be sent out. If you haven’t heard from us by then, please email repairs@rapha.cc with full shipment details. Please note, we may turn down repairs if deemed irreparable (e.g. staining, abrasions, cut off by paramedics or too much damage), but an alternative solution will be offered where possible.
