Repair Service Policy
Rapha offers a free repair service where a crash or accident has damaged a garment.
This service also applies to garments outside the 30 day return policy.
Please note that repairs can take up to 4 weeks to process, once they have been received by our repairs team.
Excluded garments
All Base Layers, T-shirts, Polo Shirts, Shirts, Merino Sweatshirts, Track/Hooded Tops, Merino Roll Necks, Merino Boxers, Merino Arm/Knee/Leg Warmers, Socks, Oversocks, Overshoes, Merino Gloves, Hats/Caps, Scarfs, Snood/Collar, Backpack Covers, Belts, Bidons, Essentials cases, Custom products and Rapha + GORE-TEX products.
Zip Breaks
Cycling can put stress on zips and they can break on occasion. We cannot repair zips but if the break is deemed a manufacturing fault the product will be replaced, refunded, or exchanged for an item(s) of the same value, as long as it is within a reasonable time frame after purchase.
Shoe spares:
Available upon request depending on stock availability. Spare heels for Climber’s shoes, spare ladders and ratchets for Cross and GT shoes.
To return a product for repair, please fill out the Repairs form below.