Returns

Rapha Returns Policy

If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 90 days of receipt of your order and the item is as new and in the original packaging.

Faulty items will either be replaced, repaired or refunded following evaluation by the Rapha Customer Services team.

Rapha also offers a free repair service where a crash or accident has damaged a garment or if a failure has occurred even after significant usage. This service only applies to online purchases from rapha.cc.

Returns are only accepted online for items purchased directly from rapha.cc. If you have purchased your item from one of Rapha’s retail partners please contact them directly to arrange an exchange or refund.

Products purchased as gifts can be refunded to the original purchaser; alternatively we can provide a credit to the gift recipient. Rapha are unable to refund postage on returned gift items. Gift exchanges will show on the order history of the original purchaser. Please include a suitable delivery address for us to despatch exchanged products to. All deliveries require a signature on receipt.

Gift Vouchers are non-refundable.

Exchanges

If you are unhappy with the fit, cut, colour or style of your product please feel free to return it for an exchange within 90 days of ordering. As long as the item is “as new”* Rapha will accept it and replace your purchase with a product of your choice, refunding any difference in price or taking additional payment Please follow the ‘How to Make a Return’ information below.

*”As new” condition for Rapha items is unwashed and unworn. Rapha strongly recommends you store your item in its original packaging while you make a decision about the product.

Faulty Goods

Goods are considered faulty where a manufacturing fault occurs within 90 days of purchase. Rapha will assess whether or not the product has suffered a manufacturing fault and will return or refund the product as required. Please note that items that are damaged as a result of excessive or long term usage are not considered to be faulty.

If you would like to exchange a faulty item, please be aware that it can only be replaced for the same product in the same size, subject to availability. Where possible Rapha will offer to repair faulty items.

If a faulty item has been worn it must be freshly laundered before being returned. All unwashed worn garments will be returned back to the customer.

Comfort Problems

These are usually due to an incorrect fit. If you feel there is a comfort issue with the product please let us know, describing the issue prior to sending it back to us.

How To Make a Return

1. Please log in and visit your account page, click on order history, select the appropriate order, click returns and follow the instructions to let us know which products you wish to return or exchange. Once the process is completed please print a copy of your return slip to enclose in your returns package.
2. Repackage your item wherever possible in the original packaging and enclose a copy of your returns form.
3. Please post the package back according to your location to:
   
   All US Returns:
   Returns
   Rapha USA
   1915 NW Kearney St.
   Portland, OR 97209
   USA
   
   All UK, Europe and Rest of the World Returns:
   Returns
   Rapha Racing Ltd
   Imperial Works
   Perren Street
   London
   NW5 3ED
   United Kingdom
   
   
4. For USA returns please use the prepaid UPS label supplied. Please note that we do not refund US postage. When Rapha receive your return we will aim to process it within 7 working days.
5. For international returns - Rapha will not accept customs charges incurred when returning items. All packages must be marked “Goods returned under warranty".
6. If you do have any enquiries about your return once it has been posted, email usa@rapha.cc. Please include the date the item was posted, which address it was sent back to, the name it was sent under and the item’s tracking number if applicable.

Rapha will try to process your return as soon as it arrives, although it can take up to a week for us to process a return during busy periods. During these periods it’s not possible to confirm receipt of your package prior to be being processed. Depending on your location, an exchange can take between 2-3 weeks to get back to you.