Repair Service

Repair Service Policy

Rapha offers a free repair service where a crash or accident has damaged a garment or a failure has occurred even after significant usage.

This service also applies to garments outside the 90 day return policy, and where the damage is not due to manufacturing faults.

If your item was purchased from one of Rapha’s retail partners or not from the Rapha website, please email us on returns@rapha.cc for details of the repair service Rapha can offer you.

Please note: repairs can take up to 4 weeks after receiving the returned items.

Before considering returning a product for repair please read the Rapha product faults guide below for useful advice.

Excluded garments

Due to the fine merino construction of some garments we are unfortunately unable to offer a repair service for them:
Merino Base Layers, V-Neck Base Layers, City Riding Jerseys, Track Tops, Breton Sweaters, Merino Socks, City Riding Socks, Pro Team Socks, Winter Socks, Overshoes, Merino Boxers, Merino Jersey, and Women’s Merino Jersey.

Fabric pilling

Rapha products are extensively wear tested by professional riders before they go on sale. Testing shows that fabric pilling does not occur by itself. It will be the result of some kind of abrasion, such as the following:

• Embroidered saddles
• Velcro fasteners on saddle bags
• Washing items together with items with abrasive parts

Please note Rapha cannot repair this type of damage but if you require further advice please contact us on returns@rapha.cc

Zip Breaks

Cycling can put stress on zips and they can break on occasion. Rapha will assess if a repair is possible but cannot guarantee as this will depend on the nature of the damage. If the break is deemed a manufacturing fault the product will be replaced or refunded if the item is no longer in stock, or exchanged for an item(s) of the same value. If possible email a photo showing the problem so we may assess.

Stitching Faults/Laddering

Rapha jersey pockets are reinforced to withstand the wear and tear of riding with them fully loaded. If stitching faults or fabric ladders appear on any garment Rapha will repair if possible. For more information on repairs see ‘Repair Service Policy’.

Sportwool Care

In order to maximize the longevity of your Sportwool products it is recommended that you rinse the garment after each ride. Never store the item moist or in closed environments where it cannot air/dry. Storing the garment within a plastic bag once fully dried to maintain the fabric’s condition is highly recommended.

If discolouration occurs through sun-bleach please contact us. If still under warranty Rapha will replace the product.

Crash Damage

If it is possible to repair small damages as a result of a crash, Rapha will gladly do so. This is a free of charge service for all items purchased directly from rapha.cc. For more information on repairs see ‘Repair Service Policy’.

To return a product for repair

1. Please launder your garment and be sure it is completely dry before you pack it up.
2. Please log in and visit your account page, click on order history, select the appropriate order, click ‘return/repair items from this order’ and follow the instructions to let us know which products you wish to return or repair.
3. Key in your details on-screen to complete the Repairs Form. Download it here.
4. Repackage your item in the original packaging and enclose a copy of your returns and repairs form within a parcel that will protect the product.
5. Please address the package according to your location to:
   
   All AUS/NZ repairs only:
   Returns
   Rapha Australia
   PO Box 120
   Abbotsford
   VIC 3067
   Australia
   
   
   All Other Returns:
   Returns
   Rapha Racing Ltd
   Imperial Works
   Perren Street
   London
   NW5 3ED
   United Kingdom
   
   
   
6. For international returns - Rapha offer a doorstep pick-up service to courier your goods safely. Please contact us (returns@rapha.cc) for details. If you choose your own carrier please be aware we cannot accept customs charges incurred when returning items. All packages must be marked “Goods returned under warranty". Please note Rapha does not refund return postage on items sent for repair.
7. When your item is received for repair it will normally be processed within 4 weeks.
8. If you have any enquiries about your repair once it has been posted, email returns@rapha.cc. Please include in the email the date the item was posted, which office it was sent back to, the name it was sent under and the item’s tracking number if applicable.

We will process your repair as soon as we can but please allow up to four weeks for the product to be despatched back to you.

If an item has been worn, the item must be freshly laundered before being returned for repair. All unwashed, worn garments will be sent back to the customer. This applies to all garments, including accessories.