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Rapha Privacy Policy

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When you provide us with personally identifiable information ('Personal Information') through this Website, we respect your privacy. It is important for you to understand what Personal Information we collect about you during your visit to this Website and what we do with that information. Your visit to this Website and the sale of our goods to you via this Website are subject to this Privacy Policy and our terms and conditions.

Information and Data Collection

We do not collect Personal Information about you, except when you provide it to us. When you submit your Personal Information on this Website, you will be asked to consent to the processing and transfers of your Personal Information as set forth in this Privacy Policy. If you would prefer that we not collect any Personal Information from you, please do not provide us with any such information.

Except as otherwise disclosed in this Privacy Policy, we will use the Personal Information you provide us through this Website only for the purposes of processing your orders and responding to any comments or questions you have.

We may use your information to tell you about our products, promotions and special offers that may be of interest to you, by email or post All customers are given the opportunity to opt-out of receiving such further information at the time that they give us their Personal Information. However you may opt-out at any time by updating your profile in the 'your account'page or by contacting Customer Services on the following number +44 (0)20 7 485 5000 or email enquiries@rapha.cc We may disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.

Sensitive information is not sought through this Website. Sensitive information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health. If you do provide sensitive information, by providing that information you explicitly consent to us using it for the purposes for which it has been provided.

Accuracy

We will take reasonable steps to create an accurate record of any Personal Information you have submitted through the Website. However, we do not assume responsibility for confirming the ongoing accuracy of your Personal Information. If you advise us that your Personal Information is no longer accurate, we will, so far as practicable, make corrections. If any of the information that you provided on registration changes, please update your records immediately by visiting the 'my account' page and logging in or by contacting Customer Services on the following number +44 (0)20 7 485 5000 or email enquiries@rapha.cc You can also request that your Personal Information is deleted from our systems at any time by emailing enquiries@rapha.cc

Access to your personal information

If you wish to access your Personal Information that you have submitted via the Website please visit 'my account' page and login

Use of Cookies

We use cookies to administer our Website. We will not use cookies in combination with your Personal Information without your prior consent. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the 'lifetime' of the cookie, and a value. If you have previously registered on the Website (i.e. the website at http://www.jomalone.co.uk) cookies will enable the Website to recognise you. Cookies can help a website to arrange content to match your preferred interests more quickly and are used by most major websites. Click here to find out more about cookies (www.allaboutcookies.org/cookies).

Two types of cookies are used on this Website: session cookies and persistent cookies.

Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the Website. We use session cookies:

1. to track the number of visits to the Website;
2. to compile anonymous statistics that allow us to understand how users use our Website such as details of the pages visited per session on the website and the number of return visits to the Website (we cannot identify you personally in this way);
3. to enable basic personalisation of the Website;
4. to keep track of your current shopping session so that you may retrieve your shopping basket at any time;
5. within the user id sign in session for security; and,
6. to remember if a user has signed out.

Persistent cookies remain in the cookie file of your browser for much longer than session cookies. We use one persistent cookie which is stored to enable the Website to determine whether you have been here and signed in previously. This helps to authenticate you as a registered user, giving you access to your user profile and certain otherwise inaccessible areas of the Website.

You have the ability to accept or decline cookies by modifying the settings in your internet browser. However, you may not be able to use all the interactive features of the Website if cookies are disabled. Please click here to find out how to disable/enable cookies (www.allaboutcookies.org/cookies).

Third Parties

We may retain other companies and individuals to perform functions on our behalf in relation to the purposes set forth in this Privacy Policy. Examples include credit/debit card validation and authorisation agencies, data analysis firms, customer support specialists, webhosting companies, and fulfilment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to your Personal Information if needed to perform their functions, but may not use such information for any other purpose. Such third parties may be located in countries both inside and outside the European Economic Area ('EEA'). Although countries outside the EEA may not require the same level of protection of Personal Information as countries within the EEA, we always demand that third parties adhere to the same procedures that we follow ourselves with respect to your Personal Information, including this Privacy Policy.

Links to other websites

This Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this Website. We encourage you to read the privacy policies of other websites you link to from our Website or otherwise visit.

Change of Ownership

As we continue to develop our business, we might sell certain of our assets or be sold. In such transactions, user information, including Personal Information, generally is one of the transferred business assets, and by submitting your Personal Information on the Website you agree that your Personal Information may be transferred to such parties in these circumstances.

Jurisdiction

This Privacy Policy shall be construed in accordance with the laws of England and Wales.

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