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Ordering and Payment
Secure Payment Processing
All payments made on the rapha.cc website are encrypted using secure technology and your card details are not retained or visible to Rapha employees.
Rapha accepts the following payment cards and Paypal.
Promotional Codes and Gift Vouchers
If you are using a promotional code please enter it in the promotional code box on the basket page. The discount will automatically be calculated. Promotional codes are for one time use only and may not be used in separate orders or applied to different products in the case of an exchange.
If you have a gift voucher please enter in the checkout page and it will automatically calculate your discount. Once purchased gift vouchers are non refundable.
Errors and Omissions
In the case of errors or omissions on the website Rapha reserve the right to refund your order prior to the goods being despatched.
Rapha reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order.
Every care has been taken to ensure that the descriptions and specifications of Rapha products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.
You will receive an email to confirm successful payment. If you have a problem processing your payment online or are not certain if your payment was successful please call customer services on +44 (0)207 485 5000 or email firstname.lastname@example.org
Prices are quoted in UK Sterling, US dollars, Canadian dollars, Australian dollars, Euros, Swiss Francs, Norwegian Krones and Yen. All US and Australian dollar prices exclude value added tax. Local import duties may be payable by the recipient on receipt of the order. Swiss / Canadian and Norwegian orders are delivered with no additional fees to pay: duty, tax and brokerage fees are included in the final basket price.
Out of Stock Product and Pre-Orders
It is not possible to place an order for an out of stock product or pre-order new lines. You can however express your interest in an item that is not available by using the inform me button on the product page. You will then receive an email as soon as the item becomes available in your chosen size and colour.
Amending or Cancelling an Order
If you have any concerns about an order you've already placed please contact Rapha customer service on +44 (0)207 485 5000 or email email@example.com. Please note that once an order has been placed Rapha are unable to cancel or amend it. Please take advantage of our free returns policy to return any unwanted items for an exchange or refund.
We’d welcome your ideas and feedback. Please use the contact details below.
For all questions about orders or general enquiries please contact:
+44 (0)20 7 485 5000
Rapha Racing Ltd Imperial Works, Perren St. London NW5 3ED